Return Bird Policy — New York Bird Supply Skip to content
Free Shipping : On all domestic orders over $75.00 (Excludes Birds)
Free Shipping : On all domestic orders over $75.00 (Excludes Birds)

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Return Bird Policy

Return Bird policy 

If you are unhappy with the birds you have recieved, you will have up untill 48 hrs to notify the company and at  that point we can send you a return label for you to ship the birds back. Once we recieve the birds and all birds are in good cndition we will issue you a full refund of the birds and not the shipping. 

Once you have recieved your bird from the Post office and the bird appears to be decessed or ill, you must immediately take a picture and email the photo to birdsales@nybird.com Please allow up to 48 hrs for a reply back on non working days.

If a bird is decessed and a photo is sent over we will issue you a full refund of only the decessed bird and not the shipping coast.

Bird Gender notification; Not all bird specie gender are Guarnted, do to the specie of bird is metamorphic, or the actuall birds are to young to determine its gender

If you recieve a gender other than what you have order, you first shall prove the gender of the bird you are claiming it is.